Forum Discussion

Former Member's avatar
Former Member
4 years ago

I tried to log into 1Passwordsupport--I didn't think I had an acct (at least not in my 1PW list)-

(I have 1PW 8.9.4 installed)--so tried to register and it said it already had an acct for my email (but nothing in my 1PW list) so I went the forgot my password route--got new password--Safari saved ...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 years ago

Hello @TripleHjr! 👋

I'm sorry to hear that you're having trouble finding your saved credentials for the Support Community in 1Password. I don't recommend using Keychain at the same time as 1Password since it can lead to confusion and issues such as this. I recommend that you migrate your items from the Keychain to 1Password:

Move your iCloud Passwords from Safari to 1Password

Once this is done you can disable Safari's Keychain and then install 1Password for Safari by following these steps:

  1. Turn off the built-in password manager in your browser
  2. Install 1Password for Safari from the Mac App Store: https://apps.apple.com/us/app/1password-for-safari/id1569813296?mt=12

Let me know if you run into any issues. 🙂

-Dave