Forum Discussion

Former Member's avatar
Former Member
3 years ago

I updated my master password but both iMac and iPhone continue to unlock only with the old password.

I run 1Password 7 primarily on my iMac and iPhone, but I use the browser plugin (in Edge) on MS Windows. After installing it in the browser on windows I got a strange looking prompt asking for my 1Pa...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @JAtsamkinecson! 👋

Is it possible that you have an older standalone "Primary" vault still added to 1Password 7 on your Mac? 1Password 7 unlocked using the first vault or account added to the app, and if you were using a Primary vault then it's possible that the old password is associated with that vault.

You can check for a Primary vault on your iPhone by doing the following:

  1. Open and unlock 1Password 7 on your iPhone.
  2. Tap on Categories.
  3. Tap on the vault icon in the top left corner of the screen.
  4. Do you see a Primary vault listed?

If you do see a Primary vault then you can migrate it to your account by using this link: Migrate your existing 1Password data from standalone vaults to a 1Password account

If you don't see a Primary vault then I recommend sending an email to support+forum@1Password.com so that our support team can dig deeper. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave