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Former Member's avatar
Former Member
3 years ago

I upgraded from 1P 7 to 1P 8 on my MacBook. Since then, I cannot login to 1P on my Mac.

I upgraded from 1P 7 to 1P 8 on my MacBook. Since then, I cannot log in to 1P on my Mac. I also can't log in to my web account on 1Password. I have my 1Password Emergency Kit. The information I am using to log in is correct. I CAN log in to 1P on my iPhone, and have further verified that the log-in information I am using is correct. I had started receiving support by email, which abruptly stopped. As of this time I cannot use 1Password on my computer, and I am getting increasingly upset with the lack of support to get me up and running. I would appreciate a phone call so that you can walk me through this. I cannot afford to wait days to another week to have this mission critical program up and running.

1Password Version: 8
Extension Version: 1Password for Mac 8.7.0 80700098, on PRODUCTION c
OS Version: macOS Monterey v 12.4
Referrer: forum-search:upgrade can't login

macos
  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @Wind_Rider_65, I'm sorry to learn of this sign-in issue you've encountered. I'll be happy to help sort this out.

    To briefly review: I understand that you upgraded from 1Password 7 to 1Password 8, and that since then you've been unable to sign in, including at 1Password.com. This suggests to me that the issue is not one that's specific to your Mac device (but which we'll of course want to resolve nonetheless).

    I had started receiving support by email, which abruptly stopped.

    I'm sorry to learn of this. We're getting a lot of requests for help at the moment (which is something that reliably happens when a major update comes out), so it's possible that your email has not been lost but that it will just take a little longer.

    However, I'd like to ensure that that's the case - could you paste the ticket ID of your conversation here, so I can track it down for you? It should look something like this: [#ABC-12345-123]

    With that established, I should be able to locate your conversation and make sure the ball doesn't get dropped. We want to get you up and running as quickly as possible, and I'll do what I can to make that happen. 👍