Forum Discussion

Former Member's avatar
Former Member
2 years ago

I upgraded to V8 and now my personal vault is gone.

I upgraded to 1password 8 today and added the extension to chrome. However, my personal vault has disappeared. How do I get it back?

The personal vault was only visible on my personal user partition of my imac. It wasn't visible on the work partition of my imac. I used the same login on both partitions. Our 1password account is the Society of Environmental Journalists business account. How can I access my personal vault?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:I upgraded to V8 and now my personal vault is gone.

macos
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    @cbruggs

    Thank you, I've located your ticket and one of my colleagues will send you a reply as soon as possible. To prevent duplicate of effort I'm closing this thread. šŸ™‚

    -Dave

    ref: FDM-69866-262

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey there @cbruggs

    There could be a few different things at play here, so it'll be better if we help you directly by email. Send us an email at support+forum@1password.com and you'll receive an auto-reply from šŸ¤– BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] ā€“ post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

    ā€” Grey

  • Former Member's avatar
    Former Member
    2 years ago

    Sorry: Version 8.10.6
    Extension was new today
    OS 12.6.3
    Chrome brower