Hi I’m a new user and installed the app on my iPad told safari to use 1password however when I go to make a new password it doesn’t recommend one for me either in Safari or inside an app. It also seems that I am constantly having to re-enter my 1password password every time I try and logon to a different site. What am I doing wrong or can you suggest tutorials/video that will help me get started. 1Password Version: Not Provided Extension Version: Not Provided OS Version: Not Provided Referrer: forum-search:https://1password.community/search?Search=%20I%20wanted%20to%20use%20a%201password%20to%20keep%2Fchange%20passwords.%20Can%E2%80%99t%20seem%20to%20get%20it%20to%20work.

Hi @sreesebdc: Thanks for giving 1Password a try! Have you enabled 1Password in AutoFill settings: Use 1Password to fill and save in apps on your iPhone and iPad We have a getting started guide here as well: Get to know 1Password for iOS Let me know if that helps, or if you'd like me to dig in further with you! Jack

Hi Jack, sorry I haven’t gotten back sooner but I got pretty frustrated. I typed a response and when I went to post it I needed to log in and couldn’t remember my password 😕 so I gave up until today. I already had auto fill turned on and actually used 1password to set a new password on a website yesterday. I guess I have two issues one is that when I am using a banking app and go to change my password inside the app 1password is AWOL and doesn’t suggest a password. What am I doing wrong? The other issue how often do I need to type the master password? My iPad and iPhone say that I am reusing passwords or using passwords that are easily guessed so I want to use 1password to help me change passwords and remember them. When I go to one website 1password will ask me for my password and if I change websites 1password asks for my password again, doesn’t it realize it’s me? Really frustrating that I can’t seem to figure this out. Thanks for any tips you can offer.

Hey @sreesebdc ! The behaviour you mentioned is a limitation of our integration with the Password AutoFill feature - when going through Password AutoFill's interface to open 1Password, 1Password is opening in a more restricted mode than when you launch the main app itself. In this more restricted mode we're unable to perform the background tasks necessary to set up things like a perpetual unlock. This means that you'll need to authenticate each time you use 1Password through Password AutoFill. Do you have biometrics (Touch or Face ID) enabled on your iPad and iPhone? If yes, you can use Touch or Face ID to unlock 1Password so you do not need to enter your password each time. Use Touch ID to unlock 1Password on your iPhone or iPad Use Face ID to unlock 1Password on your iPhone or iPad Pro In regard to changing one of your passwords in a banking app, can you let me know which app it is? I'll test it out on my end and let you know what I find out. Alvin

Hi Alvin, I’m using the Morgan Stanley Mobile App. It won’t let me create a smart password thru 1password. I’ve found finger print and Face ID not very reliable at unlocking the phone or iPad so I just use a passcode. It is a real pain to type my 1password over and over again there is no workaround? Thanks

Hi @sreesebdc: Thanks for clarifying which app you're running into trouble with. Here's a few things to keep in mind: If you're having trouble with Face ID or Touch ID on your devices, reaching out to Apple Support might be helpful: https://support.apple.com/ Your account password should be strong, but also relatively easy to type. As an example, I use a memorable password of 4 words generated using the 1Password password generator. How to choose a good 1Password account password It's possible to use a PIN to unlock 1Password for iOS instead of Face ID / Touch ID. To do this, tap Settings > Advanced > Security > PIN Code. Note that if you use a PIN, you can't use Face ID or Touch ID. No matter whether you're using Face ID, Touch ID, or a PIN code, you should always remember your account password. If you forget your account password, we're unable to reset it for you. I don't have a Morgan Stanley account, but was able to successfully open 1Password in the app, by tapping Passwords above the keyboard: This opens the 1Password AutoFill interface, allowing you to search for a password, or create a new Login item. Let me know if that helps, or if you're still running into trouble here. Jack

I wanted to use a 1password to keep/change passwords.

13 Replies

Alvin_L_1P
1Password Team
4 years ago
Hey @sreesebdc ! The behaviour you mentioned is a limitation of our integration with the Password AutoFill feature - when going through Password AutoFill's interface to open 1Password, 1Password is opening in a more restricted mode than when you launch the main app itself. In this more restricted mode we're unable to perform the background tasks necessary to set up things like a perpetual unlock. This means that you'll need to authenticate each time you use 1Password through Password AutoFill.

Do you have biometrics (Touch or Face ID) enabled on your iPad and iPhone? If yes, you can use Touch or Face ID to unlock 1Password so you do not need to enter your password each time.

Use Touch ID to unlock 1Password on your iPhone or iPad

Use Face ID to unlock 1Password on your iPhone or iPad Pro

In regard to changing one of your passwords in a banking app, can you let me know which app it is? I'll test it out on my end and let you know what I find out.

Alvin
Former Member
4 years ago
Hi Jack, sorry I haven’t gotten back sooner but I got pretty frustrated. I typed a response and when I went to post it I needed to log in and couldn’t remember my password 😕 so I gave up until today. I already had auto fill turned on and actually used 1password to set a new password on a website yesterday. I guess I have two issues one is that when I am using a banking app and go to change my password inside the app 1password is AWOL and doesn’t suggest a password. What am I doing wrong? The other issue how often do I need to type the master password? My iPad and iPhone say that I am reusing passwords or using passwords that are easily guessed so I want to use 1password to help me change passwords and remember them. When I go to one website 1password will ask me for my password and if I change websites 1password asks for my password again, doesn’t it realize it’s me?

Really frustrating that I can’t seem to figure this out. Thanks for any tips you can offer.
Jack_P_1P
1Password Team
4 years ago
Hi @sreesebdc:

Thanks for giving 1Password a try! Have you enabled 1Password in AutoFill settings: Use 1Password to fill and save in apps on your iPhone and iPad

We have a getting started guide here as well: Get to know 1Password for iOS

Let me know if that helps, or if you'd like me to dig in further with you!

Jack

Forum Discussion

I wanted to use a 1password to keep/change passwords.

13 Replies

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