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Forum Discussion
Icons for some logins not appearing on 1 machine
So I have 3 machines all running macOS 12.4 and 1Password 8.7.1. On Two of the machines all of the Icons appear corrently, some of them are custon but most are the stock icons from the site.
But one one of my machine about 1/3 of the icons show up with the generic square and the Initals of the site name. I have tried updated those icons on the machine where they are not showing but even when i hit save they do not update.
See screenshot below. Belkin has a working icon but BandCamp * BestBuy do not.
1Password Version: Not Provided
Extension Version: Not Provided
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5 Replies
- 1P_Tommy
Moderator
Thanks BrianAMartin221
I located that report. Someone will be with you as soon as possible.
ref: ZTN-38356-622
Thanks just submitted
[#ZTN-38356-622]
Jack_P_1P1Password Team
Hi BrianAMartin221:
Thanks for confirming. In that case, taking a closer look at some diagnostic information might be best. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/131463/icons-for-some-logins-not-appearing-on-1-machine#latest
- Your forum username:
BrianAMartin221
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
Yes the URLS are all correct and the icons display properly on the other two machines I use so its specific to this machine.
- Jack_P_1P
Hi BrianAMartin221:
Thanks for letting us know about this. Just to confirm, you have the appropriate URLs in those Login items? (https://bandcamp.com and https://bestbuy.com)? If you toggle the option "Show app and website icons" in Preferences > Privacy, does that improve your state of play? Let me know!
Jack
