Forum Discussion

Former Member's avatar
Former Member
3 years ago

I'm fed up with this app.

Once again, I needed a new password. And my new password works on the web. But it doesn't work in the 1P pulldown on my Mac screen. Why? I'm really fed up with all this.


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15 Replies

  • djarsky's avatar
    djarsky
    Occasional Contributor

    Hi Dave,

    I completely agree with you. I am using 1Password 8 across my devices. Often I do see things updated automatically and near instantly. However, I've definitely witnessed the behavior you're describing on multiple occasions, so hopefully it's something they'll take a look at.

    I'll add that it seems like the issue happens most when I've added something into the browser extension (not full web app) which doesn't immediately sync to the Mac OS version or the iOS version.

    I'm happy to help troubleshoot if you'd like.

    -David

  • djarsky

    Thank you for your comment. If you make a change to an item on one device 1Password should instantly update that item on your other devices as well. If you're seeing long delays then something is going wrong and we should investigate. How long does it usually take for you to see an update on another device? On which device are you making the change? And are you using 1Password 8 on all of your devices?

    -Dave

  • Hello @PeterBBailey! 👋

    I'm sorry to hear that you've run into trouble with 1Password. Can you tell me a little more about what's not working? By "new password" do you mean that you changed the account password for 1Password itself? Or you changed a password for a different website?

    Are you receiving any error messages? If you are then what do they say. I look forward to helping. 🙂

    -Dave

  • djarsky's avatar
    djarsky
    Occasional Contributor

    I'm sorry you're frustrated with this. Sometimes my vault doesn't immediately update, too. The quickest fix is to choose Lock 1Password from the pulldown menu and then unlock it again. This process forces an immediate sync and your newly created password should then be available to you in the vault or via the browser extension.

    -David

  • Former Member's avatar
    Former Member

    Why could I sign in right here, but I can't sign in with any of the other 1P tokens on my Mac? This is ridiculous. I either have a legitimate password or I don't.


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