"Import directly from LastPass" pg says install desktop app, choose File > Import, no file menu

Hey folks! Thanks for the questions here.

As you may have deduced, we're working on some expanded options for LastPass import - including a built-in importer within the app itself. A link to that workflow went up on our website before the whole thing was quite ready, so I apologize for the understandable confusion this has caused.

For now, the best options are CSV import, or (depending on your level of comfort) our open-source LastPass migration tools on Github.

Here's our up to date instructions on LastPass import.

And we'll keep working on the additional functionality and aim to have that ready for you before too long. 👍

If you encounter any difficult with the import process, by the way, feel free to contact us at support@1Password.com and we'll be there to provide customized help.

Lastly, lesster asked:

Does 1Password support ever respond here? Do they respond to actual support requests?

We really do our best to respond to every email and every thread in the forum. I know that "we're experiencing unusual call volumes" is kind of a cliché of tech support, but seriously - we're all working flat-out to help folks as quickly as possible (especially given the urgency of helping folks manage their data in the wake of the LP breach).

If you are encountering any issues from here or have further questions, do let us know. We're here for you!