Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

importing Lastpass, says I'm not connected to the internet

I keep getting the error that I'm not connected to the internet. Tested speed, and everything is fine. Using Webroot SecureAnywhere CE 23.1 1Password Version: 8.10.0 Extensi...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
3 years ago

Hello @brianshr99,

Thanks for using 1Password. I'm sorry for the troubles you are experiencing with the LastPass import and that import failed message.

If you haven't done so already, I'd like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks!