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Former Member's avatar
Former Member
2 years ago

In My Profile, under Trusted Devices, how do I update the name of my device?

Under Trusted Devices and Browsers, the name of my iPhone is incorrect. It lists my iPhone 14 as the name of my previous iPhone 12. I deactivated the device as someone advised in another discussion...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello @xp0etmarcr! 👋

I'm sorry that the name of your iPhone isn't updating after you deauthorized the iPhone. Can you try these steps to uninstall and reinstall the 1Password for iOS app:

  1. Log in to your 1Password account on 1Password.com (in the browser, not the app).
  2. Verify that you can see all of your items in the browser. If there is anything missing then stop here and let me know.
  3. Download and save the Emergency Kit for your account: Get to know your Emergency Kit
  4. Reset the 1Password app on your iPhone: How to reset the 1Password app on a specific device
  5. Add your 1Password account back to your 1Password for iPhone app.

Does "Trusted Devices and Browsers" now show the correct information?

-Dave

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My Profile, under Trusted Devices, how do I update the name of my device?","id":"message:87240","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:87240","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:87240"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:87240"},"body@stripHtml({\"truncateLength\":200})":" Under Trusted Devices and Browsers, the name of my iPhone is incorrect. It lists my iPhone 14 as the name of my previous iPhone 12. I deactivated the device as someone advised in another discussion...","body@stringLength":"512","rawBody":"

Under Trusted Devices and Browsers, the name of my iPhone is incorrect. It lists my iPhone 14 as the name of my previous iPhone 12. I deactivated the device as someone advised in another discussion and logged in again with my iPhone 14 but it still sees it as my iPhone 12. How can I update the device name so it displays correctly?

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\n","kudosSumWeight":0,"postTime":"2023-12-10T10:44:53.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:ios","text":"ios","time":"2025-01-27T11:33:30.736-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:87240_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":291},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Under Trusted Devices and Browsers, the name of my iPhone is incorrect. It lists my iPhone 14 as the name of my previous iPhone 12. I deactivated the device as someone advised in another discussion and logged in again with my iPhone 14 but it still sees it as my iPhone 12. How can I update the device name so it displays correctly?

\n\n
\n\n

1Password Version: 8.10.20
\nExtension Version: Not Provided
\nOS Version: macOS 14.1.2
\nBrowser: Safari

"},"Conversation:conversation:87240":{"__typename":"Conversation","id":"conversation:87240","solved":false,"topic":{"__ref":"ForumTopicMessage:message:87240"},"lastPostingActivityTime":"2023-12-11T11:24:47.000-08:00","lastPostTime":"2023-12-11T11:24:47.000-08:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:87240":{"__typename":"ModerationData","id":"moderation_data:87240","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:87240_1":{"__typename":"Revision","id":"revision:87240_1","lastEditTime":"2023-12-10T10:44:53.000-08:00"},"ForumReplyMessage:message:87242":{"__typename":"ForumReplyMessage","id":"message:87242","conversation":{"__ref":"Conversation:conversation:87240"},"author":{"__ref":"User:user:55"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:87240/message:87242","revisionNum":1,"uid":87242,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: In My Profile, under Trusted Devices, how do I update the name of my device?","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:87242"},"parent":{"__ref":"ForumTopicMessage:message:87240"},"body":"

Hello @xp0etmarcr! 👋

\n\n

I'm sorry that the name of your iPhone isn't updating after you deauthorized the iPhone. Can you try these steps to uninstall and reinstall the 1Password for iOS app:

\n\n
    \n
  1. Log in to your 1Password account on 1Password.com (in the browser, not the app).
    2. \n
  2. Verify that you can see all of your items in the browser. If there is anything missing then stop here and let me know.
    3. \n
  3. Download and save the Emergency Kit for your account: Get to know your Emergency Kit
    4. \n
  4. Reset the 1Password app on your iPhone: How to reset the 1Password app on a specific device
    5. \n
  5. Add your 1Password account back to your 1Password for iPhone app.
    6. \n
\n\n

Does \"Trusted Devices and Browsers\" now show the correct information?

\n\n

-Dave

","body@stringLength":"1113","rawBody":"

Hello @xp0etmarcr! 👋

\n\n

I'm sorry that the name of your iPhone isn't updating after you deauthorized the iPhone. Can you try these steps to uninstall and reinstall the 1Password for iOS app:

\n\n
    \n
  1. Log in to your 1Password account on 1Password.com (in the browser, not the app).
    2. \n
  2. Verify that you can see all of your items in the browser. If there is anything missing then stop here and let me know.
    3. \n
  3. Download and save the Emergency Kit for your account: Get to know your Emergency Kit
    4. \n
  4. Reset the 1Password app on your iPhone: How to reset the 1Password app on a specific device
    5. \n
  5. Add your 1Password account back to your 1Password for iPhone app.
    6. \n
\n\n

Does \"Trusted Devices and Browsers\" now show the correct information?

\n\n

-Dave

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