Forum Discussion
in the chrome browser plugin one of my accounts is locked, cannot find a workflow to unlock
Here's what my accounts look like in the browser plugin Settings:
I am signed into both accounts in the Mac desktop 1password application. I can't figure out how to get the browser extension to unlock that second account. This has not been a problem in the past, but began with most recent chrome updates. I tried the "sign into another account" link, but it ultimately sends me to the 1password desktop app, which is already signed into the account.
1Password Version: 1Password 7 Version 7.9.4 (70904001) 1Password Sto
Extension Version: version 2.3.2
OS Version: macos 10.15.7
Referrer: forum-search:https://1password.community/search?Search=locked
1 Reply
kevin_li1Password Team
Hey @welchatquietplease.
May I confirm if your two accounts have different passwords? If so I strongly recommend changing them to the same one for convenience. Here's a helpful discussion on our community: Two accounts - now needs two different passwords every time you login? — 1Password Support Community
As mentioned in the discussion above, the 1Password 7 for Mac can currently unlock two accounts with different passwords at once. However, for our future development and safety measures. The 1Password 8 and the extension in the browser (if you use it as a standalone 1Password) will need to unlock each account separately when they have different passwords.
Can you try it again after changing to the same account password?
