Forum Discussion

Former Member's avatar
Former Member
4 years ago

Incredibly slow load time on the Windows app

Hello. I'm using the Windows 10 desktop app (latest version) with a very small vault (under 20 items, no embedded files, etc.). Unfortunately it takes 60+ seconds to load which makes it essentially u...
windows
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @jasondunn:

This definitely isn't the experience we'd want you to have. Just to confirm, is this 1Password 7 for Windows, or 1Password 8 for Windows?

In either case, I'd be happy to dig into what could be happening. I'd like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!