Forum Discussion

Former Member's avatar
Former Member
3 years ago

Individual Mac users with individual vault passwords

I purchased a new Mac and abandoned an older Mac. We have two OSx users. We have two vaults, plus family and/or shared vaults. We have a Families account. While re-initiating 1Password on the new...
macos
1p_jac's avatar
1p_jac
Icon for 1Password Team rank1Password Team
3 years ago

Hi @Chris3M

I'm sorry to hear that your wife is experiencing this trouble signing in to 1Password on the new Mac. I may have an idea of what's causing this trouble with 1Password on your wife's Mac user account, and I'd like to ask you to create a diagnostics report from your Mac on your wife's user account to take a closer look:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!