SOLVED: "Integration status: Connection problem" in Firefox on Windows 10
Hello, Team!
This is a problem report for the 1Password app in Firefox on Windows 10.
I've been using the 1Password extension for Firefox for years now, and a few days ago it suddenly stopped connecting to the desktop app, even though the app is running and unlocked.
The extension settings page shows:
Integration status: Connection problem Please make sure the 1Password app is unlocked.
Nothing in my setup has changed; this started spontaneously.
I've made sure the 1Password app is running and unlocked.
I've checked through all the settings in the extension and the app and nothing seems off.
I've tried removing and reinstalling both the extension and the desktop app.
Windows and Firefox are up to date and running perfectly.
You'll see "sign in with" options from other items within the same 1Password account. If you're trying, for example, to add something from your work 1Password account into an item in your personal 1Password account, that won't work, because we can't be sure that both of them will be unlocked at the same time.
You mentioned excluding some vaults from a collection and still seeing those items – that's to be expected in this case, since they are all still from within the same 1Password account.
Updated, both of the settings you describe are on. When I'm editing in 1password for Mac, I'm doing it under "All Accounts" which includes three vaults, in both the browser plugin and the client. I created a Collection for everything, same thing:
Not offering to save which provider I'm using when I login using any provider, whether it's on the list or not -> maybe because this only happens when I create a new account?
Different and incomplete lists of sign-in options in the browser plugin and the macos client.
What's interesting is that if I exclude some vaults from my 'test' collection (for instance, my kids logins in the Family vault), they still appear in the list of sign-in options in the macos client, they do not go away. (And the ones I'm missing do not appear.)
How do you decide what goes in the list of sign-in with options?
I'm sorry that you're not being prompted to save your sign in provider in the browser. 2.18.2 is an older version of the extension for most browsers. Please update to the latest version: How to keep 1Password up to date in your browser
If that still doesn't work then make sure that the "sign in with" feature is turned on:
Open your browser.
Right-click on the 1Password icon in your browser's toolbar and click Settings.
Click Autofill.
Make sure that Offer to save "sign-in with" logins and Stop competing "sign-in with" pop-ups in the browser are both turned on.
Does that improve the situation in the browser?
When I edit the individual record manually, I can select 'Google' and I can select one of my Gmail accounts, but the others are all missing. How do I make my other Gmail/Google Workspace accounts appear in the list of SSO options?
Are you editing the the item using the 1Password for Mac desktop app? If you are then, so that I can better understand the situation, are you using a collection: Use collections to create custom groups of vaults
Eh, this is a bit worse: if I create a new record in 1password, more but not all of Gmail my accounts appear. But if I edit an existing record, only a sub-set is shown. Is this a bug?
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Hello, Team!
This is a problem report for the 1Password app in Firefox on Windows 10.
I've been using the 1Password extension for Firefox for years now, and a few days ago it suddenly stopped connecting to the desktop app, even though the app is running and unlocked.
The extension settings page shows:
Integration status: Connection problem Please make sure the 1Password app is unlocked.
Nothing in my setup has changed; this started spontaneously.
I've made sure the 1Password app is running and unlocked.
I've checked through all the settings in the extension and the app and nothing seems off.
I've tried removing and reinstalling both the extension and the desktop app.
Windows and Firefox are up to date and running perfectly.
I've disabled all other extensions.
Does anyone have any input on this?
Thanks in advance!
","body@stringLength":"954","rawBody":"
Hello, Team!
This is a problem report for the 1Password app in Firefox on Windows 10.
I've been using the 1Password extension for Firefox for years now, and a few days ago it suddenly stopped connecting to the desktop app, even though the app is running and unlocked.
The extension settings page shows:
Integration status: Connection problem Please make sure the 1Password app is unlocked.
Nothing in my setup has changed; this started spontaneously.
I've made sure the 1Password app is running and unlocked.
I've checked through all the settings in the extension and the app and nothing seems off.
I've tried removing and reinstalling both the extension and the desktop app.
Windows and Firefox are up to date and running perfectly.
I've disabled all other extensions.
Does anyone have any input on this?
Thanks in advance!
","kudosSumWeight":0,"postTime":"2025-05-30T09:41:31.715-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:windows","text":"windows","time":"2025-01-27T11:33:36.807-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:156969_4"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":84},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hello, Team! This is a problem report for the 1Password app in Firefox on Windows 10. 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SOLVED: \"Integration status: Connection problem\" in Firefox on Windows 10","moderationData":{"__ref":"ModerationData:moderation_data:157165"},"body":"
I'm sorry that you're running into issues when unlocking 1Password in the browser. It sounds like the communication between the desktop app and the browser extension isn't working.
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
\n
\n
A link to this thread: https://www.1password.community/discussions/1password/integration-status-connection-problem-in-firefox-on-windows-10/156969
\n
Your forum username: Swifthawk
\n
\n
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
\n
-Dave
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Dave,
And I'm sorry for not reporting here that my problem is fixed. But thanks for the reply!
I was able to generate a Diagnostic Report from the desktop app, which doesn't seem to be possible from the Firefox extension. That report showed another nice person from 1Password that my 1Password desktop install wasn't showing in the Installed Apps list in Windoze. Reinstalling the desktop app fixed that and now it's all good.
We can call this one SOLVED!
Thanks again!
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I'm glad that you were able to resolve the issue! Thanks for coming back to let us know. 🙂
\n
-Dave
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