I quit a family group and have been add to a new one. And I can login and set up on my windows, but when I set up on my IOS, it shows "we found 1 account" which is forzen and were old one, and I tried to "add another account", and it shows invalid login information. I use QR code and manually. All information correct.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
ModeratorHello @ericfan! 👋
I'm sorry to hear that you're having trouble adding your new 1Password account to your iPhone. I'd like to ask you to create a diagnostics report from your iOS device:
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
ericfanYou should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
I quit a family group and have been add to a new one. And I can login and set up on my windows, but when I set up on my IOS, it shows \"we found 1 account\" which is forzen and were old one, and I tried to \"add another account\", and it shows invalid login information. I use QR code and manually. All information correct.
\n\n1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
I quit a family group and have been add to a new one. And I can login and set up on my windows, but when I set up on my IOS, it shows \"we found 1 account\" which is forzen and were old one, and I tried to \"add another account\", and it shows invalid login information. I use QR code and manually. All information correct.
\n\n1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
Hello @ericfan! 👋
\n\nI'm sorry to hear that you're having trouble adding your new 1Password account to your iPhone. I'd like to ask you to create a diagnostics report from your iOS device:
\n\nAttach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
\n\n
ericfanYou should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
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