Forum Discussion
sachiko-windows-handful
3 months agoNew Contributor
iOS app can't scan QR codes
Every time I try to use the iOS app to scan a QR code I get an error saying "1Password has to be full screen to use the camera." This is preventing me from adding TOTP to some of my logins. This pers...
- 2 months ago
Hello folks,
Our developers have investigated and have identified an issue in iOS that can cause 1Password to fail to scan a QR code on iPhone and iPad. We've filed feedback with Apple to report the issue so that it can be fixed in a future update to iOS. In the meantime, we're also planning to make the error message more descriptive.
For the time being, restarting your iOS device should get things working again. I recommend reporting the issue to Apple on your end as well so that they're aware.
-Dave
sachiko-windows-handful
2 months agoNew Contributor
I wasn't seeing the issue in other apps, but restarting my phone again seems to have fixed it, I no longer get that message when opening the camera in 1Password.
1P_Dave
Moderator
2 months agoI'm glad that restarting your iPhone got things working again for you.
-Dave