Forum Discussion

Mirv's avatar
Mirv
Super Contributor
3 years ago

iOS app crash on startup during FaceID

I am getting a crash several times a day, when I open the 1Password iOS app. It starts to do FaceID, and I see the animation but then the app exits. I am sending a diagnostic report, in case that is helpful.

1Password Version: 8.9.5
Extension Version: ?
OS Version: iOS 16.0(20A362)
Browser:_ Safari

ios
  • Alvin_L_1P's avatar
    Alvin_L_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey Mirv :

    I apologize for the trouble you've experienced with the app crashing. Since you've also sent us an email about this, I'm going to close this thread to avoid duplicating our efforts. I've sent a reply via email.

    Thanks so much!

    Alvin

    ref: WQC-29635-113

  • Mirv's avatar
    Mirv
    Super Contributor
    3 years ago

    Support ticket from the diagnostic report is #WQC-29635-113.