iOS App not syncing changes to 1Password.com

wavesound

Thank you for posting the Support ID number. I see that my colleague replied to you on Friday and I recommend that we continue the investigation over email. Let me know if you didn't receive my colleague's email and I'll have it sent to you again. 🙂

ref: RUQ-21111-541

Hi 1P_Dave, I just sent it along. I was able to solve the issue by changing the password on my computer and having it sync from there. But it was pretty annoying since I had to that service's reset password function.

[#RUQ-21111-541]

Hello wavesound! 👋

I'm sorry to hear that changes made in the 1Password app on your iPhone aren't making it to 1Password.com. I can't say that I'm aware of any issues that could cause this sort of behaviour. I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/127964/ios-app-not-syncing-changes-to-1password-com
• Your forum username: wavesound
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!