Forum Discussion

RarityMonk's avatar
RarityMonk
New Contributor
2 years ago

IOS app prompts for password regularly

Hello - recently I've noticed my 1Pw app on IOS prompts a lot more frequently for me to sign in with my master password when using it to sign in on one of the websites I have listed within it. I ...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello RarityMonk! 👋

I'm sorry that you're being prompted to unlock 1Password using your account password more often than expected. As a start, I recommend that you update to the latest version of 1Password (8.10.28): How to keep 1Password up to date

Then try these steps:

  1. Fully close 1Password on iOS.
  2. Open the main 1Password app from your home screen. Enter your account password to unlock the app.
  3. Try to fill a login using iOS AutoFill: Use 1Password to save logins and sign in to apps and websites on your iPhone and iPad

Do you see a prompt to unlock 1Password using Face ID? Or are you forced to enter your account password? The next time that you only see the option to unlock 1Password using your account password, so that I can better understand the situation, I'd like to ask you to take a screenshot of what you're seeing and attach it to your reply:

Make sure that nothing sensitive is visible in the screenshot. I look forward to hearing from you.

-Dave