iOS iPhone 12 no longer allows Facial Recognition

Hello LeluEndUser! 👋

I'm sorry to hear you're experiencing issues with accessing your 1Password account. I know how important it is to be able to access your 1Password data, and I'm here to help you get up and running again as soon as possible. While Face ID is a convenience feature that allows you to unlock 1Password without always entering your account password, it doesn't replace your account password and you'll still need to enter your account password when Face ID expires.

Once Face ID has expired the only way to unlock 1Password is by entering your account password.

At 1Password, we value your privacy and security. Because of that, your 1Password account password and Secret Key are tools to decrypt your information and are only stored on your device. They are never transmitted to us.

So that I can better understand the situation can you tell me the following:

1. Do you use 1Password on any of your other devices and can you still access your data there?
2. You mentioned that you had your Secret Key, can you confirm that you have a 1Password account? Are you using an individual account or 1Password Families?

I look forward to hearing from you.

-Dave