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LeluEndUser
New Contributor
10 months ago

iOS iPhone 12 no longer allows Facial Recognition

Hello, Suddenly the facial recognition login disappeared from the mobile app (1password7) and unfortunately do not have my password; was unaware of the Emergency Kit (and steps) until after this ha...
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LeluEndUser's avatar
LeluEndUser
New Contributor
10 months ago

Hi Dave,

Thank you for the quick response.
1. I only recall using 1Password on my iPhone. (I've already tried a personal Win computer and no luck)
2. Individual account & yes I have the Secret Key.

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iPhone 12 no longer allows Facial Recognition","id":"message:104199","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:104199","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:10211"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:104199"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:104199"},"body@stripHtml({\"truncateLength\":200})":" Hello, \nSuddenly the facial recognition login disappeared from the mobile app (1password7) and unfortunately do not have my password; was unaware of the Emergency Kit (and steps) until after this ha...","body@stringLength":"771","rawBody":"

Hello,
\nSuddenly the facial recognition login disappeared from the mobile app (1password7) and unfortunately do not have my password; was unaware of the Emergency Kit (and steps) until after this happened. I do have my Secret Key but that's about it besides my email/username account info. I've tried everything.
\nI read a previous post that was similar that said if I didn't have the password, the only way to get past biometrics was to redownload the app and try again. Is that my next steps for getting me data back so I can better protect this from happening again?

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser: Not Provided

\n","kudosSumWeight":0,"postTime":"2024-09-10T08:10:31.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:ios","text":"ios","time":"2025-01-27T11:33:30.736-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:104199_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":140},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Hello,
\nSuddenly the facial recognition login disappeared from the mobile app (1password7) and unfortunately do not have my password; was unaware of the Emergency Kit (and steps) until after this happened. I do have my Secret Key but that's about it besides my email/username account info. I've tried everything.
\nI read a previous post that was similar that said if I didn't have the password, the only way to get past biometrics was to redownload the app and try again. Is that my next steps for getting me data back so I can better protect this from happening again?

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser: Not Provided

"},"Conversation:conversation:104199":{"__typename":"Conversation","id":"conversation:104199","solved":false,"topic":{"__ref":"ForumTopicMessage:message:104199"},"lastPostingActivityTime":"2024-09-10T10:46:48.000-07:00","lastPostTime":"2024-09-10T10:46:48.000-07:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:104199":{"__typename":"ModerationData","id":"moderation_data:104199","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:104199_1":{"__typename":"Revision","id":"revision:104199_1","lastEditTime":"2024-09-10T08:10:31.000-07:00"},"ForumReplyMessage:message:104201":{"__typename":"ForumReplyMessage","id":"message:104201","conversation":{"__ref":"Conversation:conversation:104199"},"author":{"__ref":"User:user:10211"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:104199/message:104201","revisionNum":1,"uid":104201,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: iOS iPhone 12 no longer allows Facial Recognition","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:104201"},"parent":{"__ref":"ForumTopicMessage:message:104199"},"body":"

Hi Dave,

\n\n

Thank you for the quick response.
\n1. I only recall using 1Password on my iPhone. (I've already tried a personal Win computer and no luck)
\n2. Individual account & yes I have the Secret Key.

","body@stringLength":"228","rawBody":"

Hi Dave,

\n\n

Thank you for the quick response.
\n1. I only recall using 1Password on my iPhone. (I've already tried a personal Win computer and no luck)
\n2. Individual account & yes I have the Secret Key.

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-09-10T08:20:21.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:104201_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":17},"read":false,"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1749758344058":{"__typename":"CachedAsset","id":"theme:customTheme1-1749758344058","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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