Forum Discussion

LeluEndUser's avatar
LeluEndUser
New Contributor
2 years ago

iOS iPhone 12 no longer allows Facial Recognition

Hello, Suddenly the facial recognition login disappeared from the mobile app (1password7) and unfortunately do not have my password; was unaware of the Emergency Kit (and steps) until after this ha...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

LeluEndUser

Thank you for answering those question. Try older passwords, you can try as many different passwords and combinations as possible since there isn't a limit. If that doesn't work, here is a guide on what might help if you have forgotten your account password:

If you still can't access your account, I recommend sending an email to support+forum@1Password.com so that our support team can assist further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave