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sknaffla's avatar
sknaffla
Occasional Contributor
5 years ago

iOS see's dropbox, opens vault, but nothing shows up in 1PW iOS

I have used 1PW for years on iOS, several different version of iPhones, always migrated ok.

recently 1pw on my phone was not getting updates. I deleted and re-installed dropbox, showed old 1pw data still.

I then deleted my iPhone Dropbox and 1PW, and reinstalled them.
I can see all the data in dropbox.
1PW is working great with the same dropbox data on MacOS and my iPad (both on latest apple versions).

After re-installing Dropbox on my phone, and letting it sync, I re-installed 1PW.
1PW sees the dropbox vault, I type in my password to unlock the vault. I see sync says saying with dropbox, and says sync in progress.
However there is not a single item in 1PW iOS. Nothing. I let the sync run over night, still not a single item in my 1PW iOS.

Last Sync just always says in progress, even letting it run for 24 hours.

~Scott

1Password Version: 7.7.6
Extension Version: Not Provided
OS Version: 14.7.1
Sync Type: Dropbox

ios

4 Replies

  • Former Member's avatar
    Former Member
    5 years ago

    sknaffla:

    Thank you for the screenshots! I see that you are already discussing this with Tommy via email, so I will let you continue the conversation over there :)

  • sknaffla's avatar
    sknaffla
    Occasional Contributor
    5 years ago

    @ag_ana , 1P_Tommy - Wow, thanks for the quick responses !

    Here are the screen shots. Dropbox does have data sync'd. Almost 3,000 files in the Data directory.
    I did also send a 1PW dropbox debug file in #SLD-82753-222

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    5 years ago

    sknaffla

    I just sent you an email from your submission. For those who may find this, we use the Dropbox API for syncing. Reinstallation of the Dropbox app should pose no problem with syncing.

    ref: SLD-82753-222

  • Former Member's avatar
    Former Member
    5 years ago

    Hi sknaffla!

    It sounds like the reinstallation of the Dropbox app on this device might have caused this.

    I see sync says saying with dropbox, and says sync in progress.

    Can you please post a screenshot of this?