Forum Discussion

Andrew42's avatar
Andrew42
Super Contributor
10 months ago

IP keeps locking

I have two different instances of 1P locking. I open 1P. My security settings are to ask for my Password once per week. Lock if system is idle for 1 Day. Do not lock when computer locks is un ...
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
10 months ago

Andrew42

Thank you for that information. Can you try the following:

  1. Open and unlock the 1Password for Windows desktop app.
  2. Click your account or collection at the top of the sidebar and click Settings.
  3. Click Browser.
  4. Make sure that "Connect with 1Password in the browser" is on.

Then in the browser:

  1. Open your browser.
  2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
  3. Turn "Integrate this extension with the 1Password desktop app" off.
  4. Turn "Integrate this extension with the 1Password desktop app" back on.

If that still doesn't work and you still see the yellow circle then I'd like to ask you to create a diagnostics report from 1Password in your browser:

Sending Diagnostics Reports (browser extension)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave