Forum Discussion

timbok28's avatar
timbok28
New Contributor
2 years ago

iPad 5th Gen iOS 16.7.5 (with fingerprint recognition enabled) Safari Extension won't unlock

Safari Extension won't unlock. I've tried the fix suggested in the now closed discussion: https://1password.community/discussion/comment/702117 without success. I can invoke the 1Password app to comp...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello timbok28! 👋

I'm sorry that 1Password for Safari won't unlock on your iPad. Thank you for linking to the other thread so that I know what you've tried already. As a next step can you try the following:

  1. Open the iOS Settings app.
  2. Select Safari > Advanced > Website Data.
  3. Select Remove All Website Data.
  4. Open and unlock the 1Password app.
  5. Open Safari then unlock 1Password for Safari.

Let me know if that still doesn't work and I can help further. 🙂

-Dave