Forum Discussion

ronandersen's avatar
ronandersen
New Contributor
4 months ago

iPad issue with password changes

Having trouble when I make changes to an existing password at a website. The change does not happen until I lock out and then log back in to 1Password. I’m using iPad Air (m2) iOS 26 1Password versio...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 months ago

Hello ronandersen​! 👋

I'm sorry that you're not seeing changes appear in 1Password for iOS. So that I can better understand the situation, can you tell me the following: 

  1. If you wait about 10 minutes, do the changes eventually appear?
  2. By "log out and log back in" do you mean that you lock and unlock the 1Password for iOS app? Or do you sign out of your 1Password account completely and then sign back in? 
  3. Are you making the changes using 1Password for Safari on your iPad? Or on another device?
  4. When you don't see the changes in 1Password for iOS, do you see the changes when you log in to your 1Password account on 1Password.com (in the browser, not the app)?


I look forward to hearing from you.

-Dave

  • Mirv's avatar
    Mirv
    Super Contributor
    2 months ago

    I am getting this problem too. I can change my pw on a web site successfully, then confirm when 1P offers to save it. But when I go to the 1P app (I’m using iOS) the password doesn’t look like it has been changed. However I believe it really has changed, since I can still log into the site. It’s only when I lock and unlock the vault that the password entry shows that it has been updated, including the password history section.

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      2 months ago

      Mirv​ 

      I'm sorry that you're running into a similar issue. I'd like to ask you to reproduce the issue again and then create and share a 1Password diagnostics report from your iOS device:

      Send a diagnostics report (iOS)

      Attach the diagnostics to an email message addressed to support@1password.com

      With your email please include:

      • A link to this thread: https://www.1password.community/discussions/1password/ipad-issue-with-password-changes/164053/replies/165694
      • Your forum username: Mirv


      You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

      -Dave