iPadOS 16.1 Watchtower crash [Fixed. Please see the approved answer for details.]

I'm running iPadOS 16.1 and just today upgraded to 1Password 8 on my iPad. It seemed to be working fine, but then stared crashing, maybe after I opened WatchTower. At first I could reopen 1Password and it would run for a while before crashing, but now it's crashing immediately upon launch. So I'm not sure I can send you any helpful diagnostics. But I'm open to any suggestions for workarounds. I had not deleted 1Password 7 from my iPad, so I can at least run that.

OK, I tried again, and it now opens. However I tried many (more than a 'few') earlier. I think something is running in background after it crashes that stops it running again. Eventually whatever is causing the crash times out and then allows you to use the App again.

@Craig1P If I keep trying a few times it will finally open…just don’t touch watch tower again.

I'm also unable to open 1Password on iPadOS 16.1. I upgraded from 15.7 to 16.1, skipped 16.0. Now unable to open 1Password, prompts for password/touch ID, then closes immediately, so unable to get diagnostics. I have emailed support.

1P_Dave You guys need to start providing quicker fixes and releases as well as providing better timing on fixes. This is not acceptable for a subscription paid service. I for one will not stick around much longer if things do not improve.

more_cowbell

That's correct, our developers are still investigating this issue and a fix for this is not included in 8.9.7. We hope to release a fix in a future update. I'm sorry again for the inconvenience that the issue is causing.

-Dave

1P_Dave Just a note that this watch tower crash issues were not addressed in 8.9.7 that was released today. Still crashing.

Hello sixbillships and tortugonal! 👋

I'm sorry that 1Password is crashing on your iPads. I'd like to ask you to create a diagnostics report from your iOS devices:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/134903/1password-v-8-9-6-crashing-on-m1-ipad-air-running-ipados-16-1
• Your forum username: sixbillships or tortugonal
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

@abinashkushwaha and @peterbayly

I'm sorry that you're also affected by the issue, I've added your reports to the internal work item.

-Dave

Same for me