iPadOS 16.1 Watchtower crash [Fixed. Please see the approved answer for details.]

Now 1PW crashes immediately when I try to open from the login screen. Instead of Touch ID I intentionally entered an incorrect PW. 1PW recognized it was incorrect so when I entered the correct PW it crashed. Replicated N times. Mac and iPhone are just fine

Okay, more bad news. I thought it was working but just began crashing again. My iPad is my primary device so 1Password is putting me in an untenable situation. I’m trying to get off LastPass and had high hopes for 1PW, but those hopes are evaporating. Time to look at Bitwarden or one of the other password managers?

Okay.. I deleted the app then reinstalled it. It seems to be working for now. In the review written in the Apple App Store, i saw reference to this sort of issue and seems to be common (or at least not uncommon). Not a very good start for me in trying to get off of LastPass!

I didn’t provide exact ios app version, but it’s the one I just downloaded from the App Store. I have Safari and Edge on my iPad but am trying to use the native app, not the web browsers.

I just loaded the iOS app. My Lastpass database was imported using my Windows 10 system. I opened my iOS app and see my various data. I tried doing some login tests which worked okay at first. I minimized my app, then short time later opened the app, used TouchID to try to login and the app crashed. I tried it by manually typing my user name and password and it still crashes. The app appears to just be minimized, but it i tape on it, it asks for my TouchID and crashes back to minimized. I cannot get into the app. I clear the app from memory, and re-opened it from the app icon on my home screen but the same thing continues to happen. Can’t use a password manager that is so secure not even I can use it.

1Password Version: 8
Extension Version: Not Provided
OS Version: iOS 16.2
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=iOS%20app%20crashing%20when%20trying%20to%20login

Good news is they are well aware of the problem first registered October 2022.

Bad news is they don’t seem capable of implementing a fix :(

Same issue as everyone else here (on iPadPro running 16.1). While it can be a pain in the neck to release patches, you guys should push your product and dev teams to get this fix out the door to users... an unrecoverable crash is an unacceptable experience.

Same here. The app is crashing constantly on iPad Air and Pro. No issue with iPhone. All devices running with IOS 16.2 and App version 8.9.7. Removed and reinstalled the app, no improvement. It’s even worse on The iPad Air.

Been around for a while now, if you check other posts regarding iPad and Watchtower crashes.

As a workaround you seem to be able to launch it in the Split View as another user mentioned. Open safari first, and then drag 1Password on top of the safari view. 1Password seems to launch successfully now, with a narrow view of the watchtower, so you can navigate back out of watchtower, and after that go full screen again. Took 2 tries in my case, but now it works… just don’t go back to the watchtower.

Hi @wolli @granny

I'm sorry to hear that 1Password is crashing on your iPads when you access Watchtower. Our developers are investigating and we aim to include a fix in a future update to 1Password. At the moment, we don't have an estimate of when this will be, but would recommend you keep 1Password up to date:

• How to keep 1Password up to date

Apologies again for the inconvenience and we hope to have this resolved as soon as possible. You should also find that restarting your iPad and avoiding the Watchtower tab should help in the meantime.