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Former Member's avatar
Former Member
4 years ago

iPadOS 16.1 Watchtower crash [Fixed. Please see the approved answer for details.]


https://1password.community/discussion/comment/676629/#Comment_676629

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I upgraded my iPad to iPadOS 16.1 today. After I did this, I checked Watchtower. The scores and categories appeared as usual, but when I taped to see details, 1Password crashed back to the iPad home screen. After the crash, 1Password would not restart - it crashed immediately when I attempted to bring up again. Resetting the iPad does not resolve this issue. I can only begin to use 1Password again on my iPad if I uninstall the app and download a fresh copy. I do not experience this on my iPhone, which is running iOS 16.1 too.

1Password Version: 8.9.6
Extension Version: Not Provided
OS Version: iPadOS 16.1
Browser:_ Not Provided

ios

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  • sixbillships's avatar
    sixbillships
    New Contributor
    4 years ago

    1Password v.8.9.6 has been crashing on M1 iPad Air running iPadOS 16.1. It frequently crashes after tapping on “shared libraries “ in the app.

    1Password Version: 8.9.6
    Extension Version: N/A
    OS Version: iPadOS 16.1
    Browser:_ N/A
    Referrer: forum-search:https://1password.community/search?Search=Crashing%20on%20iPadOS

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 years ago

    Stanthewizzard

    I'm sorry to hear that you're affected by the same issue. The team is investigating and we hope to release a fix in a future update. I've added your report of the issue to our internal work item so that our developers are aware.

    I recommend staying up to date so that you'll get the fix as soon as it is released: How to keep 1Password up to date

    -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 years ago

    Thanks @mrtnhndl, one of my colleagues will reply via email as soon as possible. 🙂

    -Dave

    ref: VAZ-93461-295

  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team
    4 years ago

    Thanks for letting us know, @mrtnhndl. Sorry for the issues. The team is aware and looking into a resolution.

    Could you follow suit and send a diagnostics report to us at support+forum@1password.com and include the details below?
    * A link to this thread: https://1password.community/discussion/comment/662273/#Comment_662273
    * Your forum username: mrtnhndl

    Then add the Support ID number in reply here in the Community, once received.

    ref: dev/core/core#18214

    more_cowbell - thank you. Someone will be in touch as soon as possible.

    ref: PNK-84524-821