Forum Discussion

Anonymous's avatar
Anonymous
2 years ago

ipassword icon not unlocking in chrome extension

In chrome browser I am unable to unlock the ipassword extension. Starts to sync then just shows the button again. Below is the image I am seeing after the sync doesn't open up the ipassword applicati...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hey @doubleace3,

I'm sorry for the trouble you are having.

I'd be interested to see the full console log as well as a diagnostics report if possible so we can take a closer look at what is going wrong:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread. Thank you!

@tariqajyusuf,

Thank you for sharing this information, apologies for the trouble.

The log is showing some connection issues, can you check your internet connection and see if it improves things?

In addition, can you let me know if you are using a VPN?

Thanks!