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Former Member
4 years ago

iPhone and Mac not syncing

Hi! I have a family membership and the vaults stopped syncing between iPhones and Mac. I have exhausted all possibilities (to my knowledge) and I need help. To save time, yes I remove the apps from b...
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Jack_P_1P's avatar
Jack_P_1P
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4 years ago
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Hi @jmart:

I've just checked, and if you select your Archive in your Primary vault, then switch to the vault viewer, you should be able to move your items from your Primary vault's Archive, to your new membership vault's Archive. Let me know how that goes!

Jack

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and Mac not syncing","id":"message:67897","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:67897","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:67897"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:67897"},"body@stripHtml({\"truncateLength\":200})":" Hi! I have a family membership and the vaults stopped syncing between iPhones and Mac. I have exhausted all possibilities (to my knowledge) and I need help. To save time, yes I remove the apps from b...","body@stringLength":"580","rawBody":"

Hi! I have a family membership and the vaults stopped syncing between iPhones and Mac. I have exhausted all possibilities (to my knowledge) and I need help. To save time, yes I remove the apps from both the computer and phone and reinstalled, yes I logged out and logged back in! Thank you in advance for your help!

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1Password Version: 1Password 7 Version 7.9.2 (70902005)
\nExtension Version: version 2.1.4
\nOS Version: Mac OS 12.0.1
\nReferrer: forum-search:syncing

\n","kudosSumWeight":0,"postTime":"2021-12-12T11:38:36.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:ios","text":"ios","time":"2025-01-27T11:33:30.736-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:67897_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":88},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Hi! I have a family membership and the vaults stopped syncing between iPhones and Mac. I have exhausted all possibilities (to my knowledge) and I need help. To save time, yes I remove the apps from both the computer and phone and reinstalled, yes I logged out and logged back in! Thank you in advance for your help!

\n\n
\n\n

1Password Version: 1Password 7 Version 7.9.2 (70902005)
\nExtension Version: version 2.1.4
\nOS Version: Mac OS 12.0.1
\nReferrer: forum-search:https://1password.community/search?Search=syncing

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Hi @jmart:

\n\n

I've just checked, and if you select your Archive in your Primary vault, then switch to the vault viewer, you should be able to move your items from your Primary vault's Archive, to your new membership vault's Archive. Let me know how that goes!

\n\n

Jack

","body@stringLength":"284","rawBody":"

Hi @jmart:

\n\n

I've just checked, and if you select your Archive in your Primary vault, then switch to the vault viewer, you should be able to move your items from your Primary vault's Archive, to your new membership vault's Archive. Let me know how that goes!

\n\n

Jack

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