Forum Discussion

Nightowl's avatar
Nightowl
New Contributor
6 months ago
Solved

iPhone deauthorized for no reason

Hi, My IPhone was not stolen or anything, and it was up to date, and I have accessed 1Password on it before. Just now I tried to open the 1Password app and it said my device was deauthorized. I don’...
ios
  • Nightowl's avatar
    Nightowl
    6 months ago

    Thank you Dave! My iPhone was having other issues so I did a factory reset and everything is working really well now. If it happens again I will definitely run the diagnostics. I appreciate the help!

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
6 months ago

Hello Nightowl​! 👋

I'm sorry that you received an unexpected message when using 1Password for iOS. So that the team can look into this further, I'd like to ask you to create a diagnostics report from your iOS device:

Send a diagnostics report (iOS)

Attach the diagnostics to an email message addressed to support@1password.com

Make sure to use the email address associated with your 1Password account. With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/iphone-deauthorized-for-no-reason/155592
  • Your forum username: Nightowl


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave