Forum Discussion

Nightowl's avatar
Nightowl
New Contributor
10 months ago
Solved

iPhone deauthorized for no reason

Hi, My IPhone was not stolen or anything, and it was up to date, and I have accessed 1Password on it before. Just now I tried to open the 1Password app and it said my device was deauthorized. I don’...
ios
  • Nightowl's avatar
    Nightowl
    10 months ago

    Thank you Dave! My iPhone was having other issues so I did a factory reset and everything is working really well now. If it happens again I will definitely run the diagnostics. I appreciate the help!

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
10 months ago

Hello Nightowl​! 👋

I'm sorry that you received an unexpected message when using 1Password for iOS. So that the team can look into this further, I'd like to ask you to create a diagnostics report from your iOS device:

Send a diagnostics report (iOS)

Attach the diagnostics to an email message addressed to support@1password.com

Make sure to use the email address associated with your 1Password account. With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/iphone-deauthorized-for-no-reason/155592
  • Your forum username: Nightowl


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave