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Nightowl's avatar
Nightowl
New Contributor
2 months ago
Solved

iPhone deauthorized for no reason

Hi,

My IPhone was not stolen or anything, and it was up to date, and I have accessed 1Password on it before. Just now I tried to open the 1Password app and it said my device was deauthorized. I don’t know why as I did not deauthorize it. I signed in again and it had my email address already filled in. I still needed my secret key, pw and 2fa.

Once signed in I got an email saying I was using a new device, but I am not. Any reason why this happened?

ios
  • Nightowl's avatar
    Nightowl
    2 months ago

    Thank you Dave! My iPhone was having other issues so I did a factory reset and everything is working really well now. If it happens again I will definitely run the diagnostics. I appreciate the help!

3 Replies

  • Nightowl's avatar
    Nightowl
    New Contributor
    2 months ago

    Thank you Dave! My iPhone was having other issues so I did a factory reset and everything is working really well now. If it happens again I will definitely run the diagnostics. I appreciate the help!

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      2 months ago

      Nightowl​ 

      I'm glad that everything is working now. Let me know if you run into any other issues. 

      -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Hello Nightowl​! 👋

    I'm sorry that you received an unexpected message when using 1Password for iOS. So that the team can look into this further, I'd like to ask you to create a diagnostics report from your iOS device:

    Send a diagnostics report (iOS)

    Attach the diagnostics to an email message addressed to support@1password.com

    Make sure to use the email address associated with your 1Password account. With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/iphone-deauthorized-for-no-reason/155592
    • Your forum username: Nightowl


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

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Hi,

My IPhone was not stolen or anything, and it was up to date, and I have accessed 1Password on it before. Just now I tried to open the 1Password app and it said my device was deauthorized. I don’t know why as I did not deauthorize it. I signed in again and it had my email address already filled in. I still needed my secret key, pw and 2fa.

Once signed in I got an email saying I was using a new device, but I am not. Any reason why this happened?

","body@stringLength":"470","rawBody":"

Hi,

My IPhone was not stolen or anything, and it was up to date, and I have accessed 1Password on it before. Just now I tried to open the 1Password app and it said my device was deauthorized. I don’t know why as I did not deauthorize it. I signed in again and it had my email address already filled in. I still needed my secret key, pw and 2fa.

Once signed in I got an email saying I was using a new device, but I am not. Any reason why this happened?

","kudosSumWeight":0,"postTime":"2025-05-03T21:22:44.844-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:ios","text":"ios","time":"2025-01-27T11:33:30.736-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:155592_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":53},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hi, My IPhone was not stolen or anything, and it was up to date, and I have accessed 1Password on it before. Just now I tried to open the 1Password app and it said my device was deauthorized. I d...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxNTU4NjgsMTU1ODY4","node":{"__ref":"AcceptedSolutionMessage:message:155868"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxNTU4NjgsMTU1ODU5","node":{"__ref":"ForumReplyMessage:message:155859"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:155592":{"__typename":"Conversation","id":"conversation:155592","solved":true,"topic":{"__ref":"ForumTopicMessage:message:155592"},"lastPostingActivityTime":"2025-05-07T11:55:07.855-07:00","lastPostTime":"2025-05-07T11:55:07.855-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:155592":{"__typename":"ModerationData","id":"moderation_data:155592","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:155592_1":{"__typename":"Revision","id":"revision:155592_1","lastEditTime":"2025-05-03T21:22:44.844-07:00"},"CachedAsset:theme:customTheme1-1749758830405":{"__typename":"CachedAsset","id":"theme:customTheme1-1749758830405","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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iPhone deauthorized for no reason","moderationData":{"__ref":"ModerationData:moderation_data:155868"},"body":"

Thank you Dave! My iPhone was having other issues so I did a factory reset and everything is working really well now. If it happens again I will definitely run the diagnostics. I appreciate the help!

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Nightowl​ 

\n

I'm glad that everything is working now. Let me know if you run into any other issues. 

\n

-Dave

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Hello Nightowl​! 👋

\n

I'm sorry that you received an unexpected message when using 1Password for iOS. So that the team can look into this further, I'd like to ask you to create a diagnostics report from your iOS device:

Send a diagnostics report (iOS)

Attach the diagnostics to an email message addressed to support@1password.com

Make sure to use the email address associated with your 1Password account. With your email please include:

\n\n


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

\n

-Dave

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