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gfunkdave's avatar
gfunkdave
New Contributor
5 months ago
Solved

Is the service down? [Resolved]

I'm getting the red cloud "no connection" icon on multiple networks, both my office and home. I can't ping my.1password.com from either location, either. Is the service experiencing issues?
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  • 1P_Dave's avatar
    1P_Dave
    5 months ago

    Hello folks, 

    I'm sorry for any issues you had using 1Password earlier today. Our team has implemented a fix for the issue and is monitoring the results. You should be able to use 1Password normally again although some users may need to authenticate again.

    Additional information is available on our status page.

    If you are still having trouble using 1Password then send an email to support@1Password.com and our team can help further.

    -Dave

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago

Hello everyone,

I'm sorry that you are having issues with 1Password. 1Password services are unavailable or slow to respond for some users, our engineers have identified the issue and are deploying a change to mitigate it. Please visit our status page to stay updated on our progress as we work diligently to solve this issue.


Thank you for your patience and understanding as we work to resolve this issue.

-Dave