Looking around on the internet it quickly become apparent that V8 isn't exactly going down well with the users, and I get a bit of Windows 8 deja vu. So my question is, does Agilebits acknowledge this and are they working hard on fixing the "misalignments" or is Agilebits' perception that this is a great update and everything is going according to plan? br. Peter ps. I recently tried v8 and quickly uninstalled it, as some of my most used features had been removed. 1Password Version: Not Provided Extension Version: Not Provided OS Version: Not Provided Browser:_ Not Provided

From what I've read v8 is a complete overhaul with a new UI, and there is significant feature regression. The good news is that as best I can tell it's being worked on and will get better.

For me, v8 is a good experience. Started using the beta when it was released on Windows. Yes, there were a lot of features missing, but in the last month some of them came back. Also, I had to get used to the new UI and the behavior. But now I don't want to go back to v7. 👍

Hi @bndt206, Thanks for your feedback! @GreatScott and DenalB are correct. 1Password 8 was built from the ground up and we're continuing to add and look at ways improve other features that you may have found missing, but previously existing in version 7. If there's a specific feature you're finding that you can't live without, reverting to 1Password 7 for Windows is certainly an option. However, our product team is always interested in learning from our customers where we can make improvements. Could you let us know what feature(s) you're not seeing that you use regularly? We're happy to advocate for you and file new feature requests or cast a vote on your behalf for already filed requests. Looking forward to hearing back from you!

I have been persevering with 8 for almost a month after having used previous versions for more than five years. It intermittently fails to load passwords despite coming up with the right selection based on site, And by intermittently I mean 50:50. Other areas it won't even be available to select a password from and I have to go find it manually and copy and paste. Microsoft's login to Mac mail for example. I am trying to find how to downgrade back to 7. Otherwise I willl have to go through the effort of moving to another product.

I think it depends on what features you rely and what platform you use. For someone heavily relying on search 1PW8 is barely usable. It took ten months to get an essential feature like sub string/partial word search back. But even with this basic search feature reimplemented search is still a mess. The new UI with its extra window, additional steps, relevance filtering and extra keyboard shortcuts is extremely over engineered.

Is v8 a mistake edition? | 1Password Community

26 Replies

ag_mike_d
1Password Team
3 years ago
Thanks for the update, Mycenius. I'm glad to hear everything was previously resolved.

Happy New Year!
Mycenius
Super Contributor
3 years ago
Just a belated note for anyone who reads this in future that the Windows Hello issue above was resolved back in October (thanks ag_mike_d for the original assistance); a mix of system settings and some good old fashioned 'operator error' on my part I think! 🙄 So not directly a 1Password issue.
ag_mike_d
1Password Team
3 years ago
Sorry for the continued issues, Mycenius. I've had a quick look at the diagnostics report passed these details along to the team for some additional eyes on the situation. A member of the team will be in touch when have an update. Thank you for your patience.
Mycenius
Super Contributor
3 years ago
Thanks ag_mike_d

(P.S. FWIW the automated bot response email has still not arrived (~15 hours) and its not in my spam folder either - so never received the confirmation email with ID number you quoted above - so that might be another thing for your tech support team to look at).
ag_mike_d
1Password Team
3 years ago
Hello Mycenius, thanks for your message and update. It looks like the email has arrived and we'll be in touch once we've had a chance to take a look at the information provided.

ref: HSN-94446-592
Mycenius
Super Contributor
3 years ago
ag_mike_d had no joy over the weekend but got lucky tonight (Monday) - so have generated diagnostics. Can absolutely confirm and verify that device was NOT rebooted and Password itself DID NOT crash or was otherwise terminated. Instructions followed and support request generated for Windows Hello not triggering to unlock 1Password after windows screen has been locked for 1-2 hours.

Haven't had an automated bot response from the email yet after 20 minutes so will post the ID Number separately once I do get the email.
Mycenius
Super Contributor
3 years ago
Nicely said Andrew42
Andrew42
Super Contributor
3 years ago
There is no doubt in my my mind that the launch of 1P would make an outstanding case study for Business School. Just reading all the various issues raised by Users and Beta Users together with the responses from 1P on how they are seemingly, somewhat, working on these issues but without a timeline is evidence enough of an ill-timed release. Reading the items updated between versions is, sadly, evidence that the senior management of 1P is out of touch with the basic customer base is seems to be convinced its original vision was not only correct but being correctly applied. I feel a lot of sympathy with those employees who are required to answer our many issues. They have a thankless task.
ag_mike_d
1Password Team
3 years ago
Thank you, Mycenius - we'll be looking forward to your email!
Mycenius
Super Contributor
3 years ago
OK - Thanks ag_mike_d - will endeavour to investigate further at the weekend and provide info as per your instructions if able to. Will update you as promptly as possible.