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tdhaslett
New Contributor
2 years ago

Issue installing the latest 1p

Hello,
I have removed 1p7 on a machine that I have not used for a while and attempted to install 1p8, but I am getting an error message after trying to run the installer. I have restarted the machine and have also tried running the installer as admin.

1Password Version: Latest
Extension Version: Not Provided
OS Version: Win Server 2012 R2
Browser: Not Provided

windows
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Hello,
\nI have removed 1p7 on a machine that I have not used for a while and attempted to install 1p8, but I am getting an error message after trying to run the installer. I have restarted the machine and have also tried running the installer as admin.

\n\n

\n\n

\n\n
\n\n

1Password Version: Latest
\nExtension Version: Not Provided
\nOS Version: Win Server 2012 R2
\nBrowser: Not Provided

","body@stringLength":"1157","rawBody":"

Hello,
\nI have removed 1p7 on a machine that I have not used for a while and attempted to install 1p8, but I am getting an error message after trying to run the installer. I have restarted the machine and have also tried running the installer as admin.

\n\n

\n\n

\n\n
\n\n

1Password Version: Latest
\nExtension Version: Not Provided
\nOS Version: Win Server 2012 R2
\nBrowser: Not Provided

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Issue installing the latest 1p","moderationData":{"__ref":"ModerationData:moderation_data:132596"},"body":"

Hello tdhaslett! 👋

\n\n

I'm sorry that you're running into trouble when installing 1Password on your Windows PC. 1Password 8 requires requires a 64-bit version of Windows 10 or later. I see that you mentioned using Windows Server 2012 R2 which is based off of the Windows 8 codebase and isn't compatible with 1Password 8.

\n\n

You can find 1Password's system requirements here: System requirements for 1Password

\n\n

I recommending upgrading to a later version of Windows if possible. Let me know if you have any other questions. 🙂

\n\n

-Dave

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