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TataruTaru's avatar
TataruTaru
Dedicated Contributor
5 months ago

Issue with 1Password BETA update 8.10.74 > 8.10.75

I'm currently on 1Password version 8.10.74 on the BETA channel. The app notifies me that an update to 8.10.75 is available. However, when I click "Restart now", nothing happens — the application doesn't close or restart.

If I manually close and reopen 1Password, it simply launches again as version 8.10.74, with no update applied.

 

betas
windows

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    5 months ago

    Hello TataruTaru​! 👋

    I'm sorry that you're running into an issue when updating the ARM64 version of 1Password. Can you completely close the 1Password desktop app by right-clicking on the icon in the Windows taskbar and clicking Quit. Then re-open 1Password and try to update again.

    If that still doesn't work then I'd like to ask you to create a diagnostics report from your Windows PC:

    Send a diagnostics report (Windows)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/issue-with-1password-beta-update-8-10-74--8-10-75/155478
    • Your forum username: TataruTaru


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave