Forum Discussion

Former Member's avatar
Former Member
4 years ago

Issue with Costco login (Firefox, chrome)

Not sure if this belongs in this section, or the subscription section. Feel free to move it if necessary.

I migrated from standalone to subscription last week and everything went smoothly, with the exception of some duplicates, and with several logins.

  • iCloud
  • Microsoft Live
  • Costco

All three exhibited the same issue when trying to login using the browser extension (Firefox or chrome)

Browser extension > Select login > 1Password opens website to login page > Login and password not filled > Select browser extension while on login > Select login for respective site and nothing filled.

I was able to resolve the issue with iCloud and Microsoft Live by selecting "Save new Login" from the browser extension. For some reason Costco continues to be an issue. I deleted and created a new entry for Costco think that would help.

edit: I did disable all extensions except 1Password to see if one of them was an issue.

Thank you in advance.

1Password Version: 7.9.825
Extension Version: 7.9.825
OS Version: Windows 10

browser extension

11 Replies

Show More
  • ag_chantelle's avatar
    ag_chantelle
    Icon for 1Password Team rank1Password Team
    4 years ago

    @Buzz69

    It wasn't clear, from your initial post, which version of 1Password you are using in Firefox and Chrome. Can you please confirm by verifying:

    • In Chrome - under chrome://extensions
    • In Firefox - under about:addons

    If you haven't already done so, I'd recommend giving our new version of 1Password for your browser a try to see if it improves your filling experience. If it still doesn't work, I'd appreciate it if you could share the exact steps you are taking to reproduce the filling behaviour you've mentioned.