Forum Discussion

Former Member's avatar
Former Member
3 years ago

Issues moving standalone vault from 1P7 to 1P8

I am an old 1P 7 user with standalone vault. I am migrating to 1P 8 but the migration process gives me an error, says there was a problem and advises me to contact support. Only about sixty passwords out of over 500 were imported into the online account ā€“ and if I try a second time those pass are simply duplicated. I followed all the steps carefully. What to do?

1Password Version: 7.9.6
Extension Version: Not Provided
OS Version: macOS 12.4
Browser:_ Chrome

macos
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    @vapre

    I see that you're speaking to my colleagues over email and I recommend continuing the conversation there. I'm closing this thread to prevent duplication of effort. šŸ™‚

  • Former Member's avatar
    Former Member
    3 years ago

    1P_Tommy thank you for support. Just updated macOS to the latest, not sure if trying again (risking more duplicates) or wait the support answer.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    @vapre

    Looks like I am slow today šŸ˜Š and you have emailed us. Please update macOS and work with my colleagues via email.

    ref: MVZ-31346-473

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    @vapre

    I would recommend updating macOS as soon as possible. 12.6 is available. I'd also recommend reaching out to out team via email. They'll be able to guide you and look into what's going on. We are unable to access account specifics here in the community. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

    ļ£æ Apple Support - Keep your Mac up to date, - Update your iPhone, iPad, or iPod touch, - Update your Apple Watch