Forum Discussion
System
3 years agoSuper Contributor
Items not syncing between devices
This discussion was created from comments split from: Passwords saving and updating other devices.
Hello @mylackey! đź‘‹
\n\nI'm sorry that you're not seeing the same passwords on all of your devices. I'm not aware of any global issues so we'll need to investigate what might be going wrong on your devices. Can you answer the following questions:
\n\nQuestion 1: If you have a 1Password account then do you see all of your items when you log in to your 1Password account on 1Password.com (in the browser, not the app)?
\nQuestion 2: Do you see a \"Primary\" standalone vault on any of your devices?
\nQuestion 3: Are you using 1Password 8 on all of your devices? Are any devices using an older version?
-Dave
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-01-25T08:43:58.000-08:00","lastPublishTime":"2023-01-25T08:43:58.000-08:00","metrics":{"__typename":"MessageMetrics","views":1},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:105444":{"__typename":"ModerationData","id":"moderation_data:105444","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:105444":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:105444","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:105443/message:105444","revisionNum":1,"uid":105444,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:105443"},"conversation":{"__ref":"Conversation:conversation:105443"},"subject":"Re: Items not syncing between devices","moderationData":{"__ref":"ModerationData:moderation_data:105444"},"body":"I am having the same issue. I'll change a password in 1Password and then save it. Some passwords get saved but some seem to revert back to the previous password. I have 1Password on multiple devices. Is there some sort of sync issue?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-01-25T08:11:20.000-08:00","lastPublishTime":"2023-01-25T08:11:20.000-08:00","metrics":{"__typename":"MessageMetrics","views":2},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1751883668308":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1751883668308","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1751883668308":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1751883668308","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1751883668308":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1751883668308","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1751883668308":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1751883668308","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1751883668308":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1751883668308","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1751883668308":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1751883668308","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1751883668308":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1751883668308","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1751883668308":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1751883668308","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. Please try again in a few minutes.","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageCustomFields-1751883668308":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageCustomFields-1751883668308","value":{"CustomField.default.label":"Value of {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyButton-1751883668308":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyButton-1751883668308","value":{"repliesCount":"{count}","title":"Reply","title@board:BLOG@message:root":"Comment","title@board:TKB@message:root":"Comment","title@board:IDEA@message:root":"Comment","title@board:OCCASION@message:root":"Comment"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageListMenu-1751883668308":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageListMenu-1751883668308","value":{"postTimeAsc":"Oldest","postTimeDesc":"Newest","kudosSumWeightAsc":"Least Liked","kudosSumWeightDesc":"Most Liked","sortTitle":"Sort By","sortedBy.item":" { itemName, select, postTimeAsc {Oldest} postTimeDesc {Newest} kudosSumWeightAsc {Least Liked} kudosSumWeightDesc {Most Liked} other {}}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1751883668308":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1751883668308","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved","topicAlreadySolvedErrorTitle":"Solution Already Exists","topicAlreadySolvedErrorDesc":"Refresh the browser to view the existing solution"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1751883668308":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewInline-1751883668308","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anonymous","place":"Place {bylineBoard}","gotoParent":"Go to parent {name}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1751883668308":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMore-1751883668308","value":{"loadMore":"Show More"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1751883668308":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1751883668308","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1751883668308":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1751883668308","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/common/ExternalLinkWarningModal-1751883668308":{"__typename":"CachedAsset","id":"text:en_US-components/common/ExternalLinkWarningModal-1751883668308","value":{"title":"Leaving the Community","description":"You're about to leave this site and navigate to an external domain. Are you sure you want to continue?","action.submit":"Continue","action.cancel":"Go Back"},"localOverride":false},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1751883668308":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1751883668308","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"1password","messageSubject":"items-not-syncing-between-devices","messageId":"105443"},"buildId":"3XH0qYWYCnEYycuN5W4S8","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","surveysEnabled":true,"openTelemetry":{"clientEnabled":false,"configName":"onepassword","serviceVersion":"25.4.0","universe":"prod","collector":"http://localhost:4318","logLevel":"error","routeChangeAllowedTime":"5000","headers":"","enableDiagnostic":"false","maxAttributeValueLength":"4095"},"apolloDevToolsEnabled":false,"quiltLazyLoadThreshold":"3"},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["components_seo_QAPageSchema","components_community_Navbar_NavbarWidget","components_community_Breadcrumb_BreadcrumbWidget","components_customComponent_CustomComponent","components_messages_TopicWithThreadedReplyListWidget","components_nodes_NodeActionButtonWidget","components_messages_MessageListForNodeByRecentActivityWidget","components_external_components_ExternalComponent","components_messages_MessageView_MessageViewStandard","components_messages_ThreadedReplyList","components_messages_EscalatedMessageBanner","shared_client_components_common_List_UnstyledList","components_messages_MessageView","shared_client_components_common_List_ListGroup","components_messages_MessageView_MessageViewInline","shared_client_components_common_Pager_PagerLoadMore","components_customComponent_CustomComponentContent_TemplateContent","shared_client_components_common_List_UnwrappedList","components_tags_TagView","components_tags_TagView_TagViewChip"],"appGip":true,"scriptLoader":[]}