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astandre's avatar
astandre
Dedicated Contributor
3 years ago

Just starting with 1PASSWORD App download error message

I am just starting with 1Password and failed when trying to download the app to my desktop which was part of the initial instruction after i signed in.. I am running Windows 10 64bit on my HP laptop...
windows
astandre's avatar
astandre
Dedicated Contributor
3 years ago

I cleared my browser cache, cookies etc., turned off virus protection, rebooted and redownloaded the exe file that should load the app onto my laptop. It did not work. I got the same error message.
Do you have other ideas?
thx

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starting with 1PASSWORD App download error message","id":"message:122393","revisionNum":1,"repliesCount":11,"author":{"__ref":"User:user:15165"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:122393"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:122393"},"body@stripHtml({\"truncateLength\":200})":" I am just starting with 1Password and failed when trying to download the app to my desktop which was part of the initial instruction after i signed in.. I am running Windows 10 64bit on my HP laptop...","body@stringLength":"990","rawBody":"

I am just starting with 1Password and failed when trying to download the app to my desktop which was part of the initial instruction after i signed in.. I am running Windows 10 64bit on my HP laptop. I downloaded the exe file. When I tried to execute it I got this message.
\n
\nwhich says
\nFailed to int logger:Failedtostartlogger(outputlo(OS { code 5,kind:permission denied, message \"Access denied.\"}))

\n\n

Please advise
\nThanks

\n\n
\n\n

1Password Version: trying to initiate
\nExtension Version: not loaded yet
\nOS Version: windows 10 64 bit
\nBrowser:_ Chrome

\n","kudosSumWeight":0,"postTime":"2023-02-25T04:51:53.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMjIzOTMtNzEyNWlEMjUwRUFENThBMjVFRkZC?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:windows","text":"windows","time":"2025-01-27T11:33:36.807-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:122393_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":427},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

I am just starting with 1Password and failed when trying to download the app to my desktop which was part of the initial instruction after i signed in.. I am running Windows 10 64bit on my HP laptop. I downloaded the exe file. When I tried to execute it I got this message.
\n
\nwhich says
\nFailed to int logger:Failedtostartlogger(outputlo(OS { code 5,kind:permission denied, message \"Access denied.\"}))

\n\n

Please advise
\nThanks

\n\n
\n\n

1Password Version: trying to initiate
\nExtension Version: not loaded yet
\nOS Version: windows 10 64 bit
\nBrowser:_ Chrome

"},"Conversation:conversation:122393":{"__typename":"Conversation","id":"conversation:122393","solved":false,"topic":{"__ref":"ForumTopicMessage:message:122393"},"lastPostingActivityTime":"2023-03-07T10:53:49.000-08:00","lastPostTime":"2023-03-07T10:53:49.000-08:00","unreadReplyCount":11,"isSubscribed":false},"ModerationData:moderation_data:122393":{"__typename":"ModerationData","id":"moderation_data:122393","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMjIzOTMtNzEyNWlEMjUwRUFENThBMjVFRkZC?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMjIzOTMtNzEyNWlEMjUwRUFENThBMjVFRkZC?revision=1","title":"kd6i64sn19hj.jpg","associationType":"BODY","width":1284,"height":614,"altText":null},"Revision:revision:122393_1":{"__typename":"Revision","id":"revision:122393_1","lastEditTime":"2023-02-25T04:51:53.000-08:00"},"ForumReplyMessage:message:122395":{"__typename":"ForumReplyMessage","id":"message:122395","conversation":{"__ref":"Conversation:conversation:122393"},"author":{"__ref":"User:user:15165"},"revisionNum":1,"uid":122395,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Just starting with 1PASSWORD App download error message","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:122395"},"parent":{"__ref":"ForumTopicMessage:message:122393"},"body":"

I cleared my browser cache, cookies etc., turned off virus protection, rebooted and redownloaded the exe file that should load the app onto my laptop. It did not work. I got the same error message.
\nDo you have other ideas?
\nthx

","body@stringLength":"247","rawBody":"

I cleared my browser cache, cookies etc., turned off virus protection, rebooted and redownloaded the exe file that should load the app onto my laptop. It did not work. I got the same error message.
\nDo you have other ideas?
\nthx

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