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@michaelmichael

Thank you for posting the Support ID. I've asked my colleagues to follow up with you and you should expect to see another reply via email soon.

To prevent having the same conversation in two places at once I'm closing this thread. 🙂

-Dave

ref: NDA-83125-782

Hi Dave, thank you very much for taking care of my case. The Support ID is [#NDA-83125-782]
However, the already answered email basically says that I have to purchase a subscription, because I've purchased mine and have been using it on Mac AND Windows, but I see no options in that email that match my needs (to use it at least with Windows 11). I DID purchase the license and have been able to use it cross-platform. If that's not possible anymore, then I regret to say good bye (and use a self hosted alternative).

Hello @michaelmichael! 👋

Since I don't have access to your license or account information here on the public forums, please send an email to support+forum@1Password.com so that our support team can collect more information about your setup and license and then advise on the best path forward.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave