Linked Apps

Happy I could help Wilhelm!

Hi @adamorphosis, thanks for your question. I'm sorry to hear about the issue with MyChart, I know that can be a tricky one because, as you mentioned, each login portal can be a little different.

That being said, the in-app sign in pages I checked in the MyChart app did suggest my test Login item. I'd like to ask you to check that Show filling suggestions is on under Settings > Autofill and that Show filling suggestions from is set to the account or collection that contains your MyChart item.

If Show filling suggestions is on, and the appropriate account or collection is selected and you still don't see suggestions, I'd like to ask you to check your MyChart items for an app link. You can search for and open your item to see if there's a linked app similar to my example below.

Let us know how that goes and thanks again!

Can you assist re: the Epic/MyChart app? Every time, I have to use extra button presses to call up the search field and press the first few letters of the app name to get it to autofill. I understand that for this particular app there may be a few reasons why it can’t Autofill (HIPAA plus the fact that this app is tied to different login servers depending which healthcare system I am trying to log in to) but I don’t understand why it can’t at least pull up the possible logins that match the MyChart site and let me choose which one to fill. Also, I have typed in “MyChart.com” into the website field and that did not help.

Woohoo! 1P_Timothy you are my new hero! Your advice on long press >:>Autofill has solved so many of my 1Password misery of late. I don't know whether this is something that happened with v8 or on the OS, and frankly, at this stage, I don't really care. Just really grateful for your very hand tip that's helped me solve my problems. Thanks, again.

Hello @mpfc75 thanks for following up with us! I'm glad to hear that helped you sign in to Instacart.

The long press > ⋮ > Autofill steps are not expected behavior but are required in some apps and websites. With Autofill and Autofill previews enabled you will see the prompt from 1Password after tapping a login field in most apps and websites. In some cases, apps do not provide us enough contextual clues for us to be able to determine that we should offer Autofill so forcing it is required. In others, Autofill may be blocked or otherwise interfered with so that we cannot Autofill at all. If you find an app or website where Autofill is blocked, you can try using split screen mode to drag and drop your credentials.

Ahhh, one qualification... I logged out to try it all the way through after linking the app. I still have to hold the email field and tap the menu and select Autofill. Then 1Password prompts me. Is that what you expect? I thought once linked that it would work like in a browser... I thought 1Password would just prompt me (above my keyboard) without having to do menu>autofill.

Still much better though.

Hello 1P_Timothy. That worked great! Thanks so much. Now I have work to do to set up my other android apps.

Hey @mpfc75 thanks for your comments! I just pulled up Instacart and it looks like you need to force Autofill in the app. Open the Instacart app > tap login > long press (tap and hold) the email field > tap ⋮ > tap Autofill. After tapping Autofill you should be able to use the prompt from 1Password as usual.

Let us know how that goes!

I too am having problems linking android apps to 1Password. My latest example is with Instacart but it happens to most apps it seems. I have a login to Instacart that works on the website. I later installed the app on my android phone. When I get the apps login screen I never seem to get 1Password to offer to fill in the id or the password. I guess if I could then I would get the prompt to confirm that I want to autofill the website's Login credentials into the app,

Hello dcd1password thanks for following up with us.

If an app supports Autofill you can tap the 1Password prompt, select "Search 1Password", select your Login item from the list then approve your selection by tapping "Autofill" in the dialogue box. After approving your selection a link to the app will be created in the Login item.

It looks like the Subway app redirects you to the Subway website within the app for sign in so linking as I described won't work. Instead you can edit your subway item to include a website field with "subway.com". You mentioned you can sign in to Subway through a browser on your Android device so there is likely already a website field saved in your Subway item. When you open the Subway app, tap Sign in then tap the email field do you see any prompt from 1Password? If you edit your item and add an additional website field with "subway.com" is the item now suggested?

That's not exactly what I was thinking. I just logged into the Subway web site using the 1Password credentials without issue, both on my laptop and on my Android browser. I checked the Subway entry in 1Password, and there's no linked application listed.

When I opened the Subway Android App and attempted to login, 1Password didn't offer to fill in the credentials: I typed them in manually, and 1Password didn't link the Subway app, either. When I opened the entry for Subway, it didn't show a Linked application, like PayPal does.

The PayPal entry clearly shows the login credentials as well as a linked application, and 1Password properly prompts me to fill in the login details.

The question, then, is how to link or re-link 1Password entries to show the application installed on the phone.

1Password should scan installed apps and update the linked App to match a login entry or allow me to manually select a linked app from a list of installed entries for a given login. Conversely, if an app is already linked, even if it's not installed, 1Password should not change it.