As of a few days ago, 1Password is not functioning to fill in usernames, passwords, etc. It asks if I want to, and then nothing. I eventually noticed the 1Password icon on my horizontal toolbar - that's the Firefox extension, yes? - anyway, it's locked. When I click on it, a dark gray box pops up with the logo, and the words "Open 1Password" in blue, but nothing clickable.
I can sign into 1Password via the browser window. I have Windows 11. The support article suggested closing 1Password and signing in again. No change. Next step recommended was completely closing the browser and then starting back up - no change.
I tried checking to see if I have the most current version of 1Password and couldn't tell - the instructions say to go to Settings > About. I don't have an About under Settings, just Family Name and Account Type. Trying to add a screenshot here, but not sure I'm doing it right?
1Password Version: Not Provided Extension Version: 2.3.2 OS Version: Windows 11
Thanks for following up. Are you able to open and unlock 1Password for Windows? Look for the 1Password icon in your tray area, like I've highlighted. It might be visible directly on your taskbar, as in my screenshot, or it might be hiding in the hidden icons section that I've expanded:
Left click it and you'll be prompted to unlock 1Password, which should unlock 1Password in Firefox as well. As I mentioned above, this is something we're investigating and hope to have sorted soon, but in the meantime, manually unlocking 1Password for Windows when necessary would be your best bet.
I can't seem to unlock it at all. I can log in to the website via Firefox browser, if that's what you mean, but that does not unlock the 1Password icon.
Thanks for reporting this! The "Open 1Password" button not opening 1Password for Windows is something we're investigating, and hope to have smoothed out soon, but if you unlock 1Password for Windows first, does that unlock 1Password in Firefox? Let me know!
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As of a few days ago, 1Password is not functioning to fill in usernames, passwords, etc. It asks if I want to, and then nothing. I eventually noticed the 1Password icon on my horizontal toolbar - that's the Firefox extension, yes? - anyway, it's locked. When I click on it, a dark gray box pops up with the logo, and the words \"Open 1Password\" in blue, but nothing clickable.
\n\n
I can sign into 1Password via the browser window. I have Windows 11. The support article suggested closing 1Password and signing in again. No change. Next step recommended was completely closing the browser and then starting back up - no change.
\n\n
I tried checking to see if I have the most current version of 1Password and couldn't tell - the instructions say to go to Settings > About. I don't have an About under Settings, just Family Name and Account Type. Trying to add a screenshot here, but not sure I'm doing it right? \n
\n\n\n\n
1Password Version: Not Provided \nExtension Version: 2.3.2 \nOS Version: Windows 11
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As of a few days ago, 1Password is not functioning to fill in usernames, passwords, etc. It asks if I want to, and then nothing. I eventually noticed the 1Password icon on my horizontal toolbar - that's the Firefox extension, yes? - anyway, it's locked. When I click on it, a dark gray box pops up with the logo, and the words \"Open 1Password\" in blue, but nothing clickable.
\n\n
I can sign into 1Password via the browser window. I have Windows 11. The support article suggested closing 1Password and signing in again. No change. Next step recommended was completely closing the browser and then starting back up - no change.
\n\n
I tried checking to see if I have the most current version of 1Password and couldn't tell - the instructions say to go to Settings > About. I don't have an About under Settings, just Family Name and Account Type. Trying to add a screenshot here, but not sure I'm doing it right? \n
\n\n\n\n
1Password Version: Not Provided \nExtension Version: 2.3.2 \nOS Version: Windows 11
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Thanks for following up. Are you able to open and unlock 1Password for Windows? Look for the 1Password icon in your tray area, like I've highlighted. It might be visible directly on your taskbar, as in my screenshot, or it might be hiding in the hidden icons section that I've expanded:
\n\n
\n\n
Left click it and you'll be prompted to unlock 1Password, which should unlock 1Password in Firefox as well. As I mentioned above, this is something we're investigating and hope to have sorted soon, but in the meantime, manually unlocking 1Password for Windows when necessary would be your best bet.
I can't seem to unlock it at all. I can log in to the website via Firefox browser, if that's what you mean, but that does not unlock the 1Password icon.
Thanks for reporting this! The \"Open 1Password\" button not opening 1Password for Windows is something we're investigating, and hope to have smoothed out soon, but if you unlock 1Password for Windows first, does that unlock 1Password in Firefox? Let me know!
\n\n
Jack
\n\n
ref: dev/core/core#14092
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