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Former Member's avatar
Former Member
3 years ago

Locked out of 1PW7 on iOS after trying to migrate data to a family account

I have 1PW7 on my phone and decided I'd move to a family account on 1Password.com. I signed up and made up a new password for the online account (i.e. different to the Master Password for 1PW7 on iO...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @amicable! 👋

I'm so sorry to hear that you ran into trouble when migrating to a 1Password Families membership. Just to confirm: are you now able to see all of your items when you log in to your 1Password account on 1Password.com (in the browser, not the app)? And are you able to unlock 1Password on all of your devices?

Let me know if you still need any help. 🙂

-Dave