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Anonymous's avatar
Anonymous
3 years ago

Locked out of 1PW7 on iOS after trying to migrate data to a family account

I have 1PW7 on my phone and decided I'd move to a family account on 1Password.com. I signed up and made up a new password for the online account (i.e. different to the Master Password for 1PW7 on iO...
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Anonymous's avatar
Anonymous
3 years ago

Hello 1P_Dave

Yes, I was able to find the 'private' vault by clicking around on the browser interface. I could only see the 'shared' vault before, when I clicked on 'Vaults' on the right hand navigation panel, and that confused me. I've been able to unlock 1Password on my devices and on the 1PW8 app on my phone (though I still couldn't get in via 1PW7)

I don't need any help at this stage, but thanks for asking.