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Forum Discussion
Solved
Locked out of account. Recovery doesn't work. No answer from support.
Individual 1P user here. Changed my account password last night and was immediately kicked out of all logged in sessions on web, iPhone, Mac. Stupidly did not record my new password prior to changing...
Thank you, Simon. Support contacted me and helped me resolve my issues. I was impatient, but 1Password support is really great!
Maybe the appropriate team only responds on business days?
This thread was opened on a Saturday.
For anyone else following this, I strongly recommend making regular offline backups of your 1pw database.
In an emergency, the DB could be imported into other products that support the 1pw format.
Thanks, Fernando. I don't have much choice but to wait until they get back to me, whenever that is. I had never needed support from 1P before, so I assumed their response time was faster than it is.
- 1P_SimonH
Community Manager
For anyone stumbling upon this thread in the future, we do respond to support tickets on the weekends :)
chriszappa, it looks like you and a member of our team are in contact, so I'll let you keep the conversation going there!Thank you, Simon. Support contacted me and helped me resolve my issues. I was impatient, but 1Password support is really great!
