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chriszappa's avatar
chriszappa
New Contributor
3 months ago
Solved

Locked out of account. Recovery doesn't work. No answer from support.

Individual 1P user here. Changed my account password last night and was immediately kicked out of all logged in sessions on web, iPhone, Mac. Stupidly did not record my new password prior to changing...
1password.com
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ios
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  • chriszappa's avatar
    chriszappa
    2 months ago

    Thank you, Simon. Support contacted me and helped me resolve my issues. I was impatient, but 1Password support is really great! 

fernando91's avatar
fernando91
Occasional Contributor
3 months ago

Maybe the appropriate team only responds on business days?

This thread was opened on a Saturday.

For anyone else following this, I strongly recommend making regular offline backups of your 1pw database.

In an emergency, the DB could be imported into other products that support the 1pw format.

  • chriszappa's avatar
    chriszappa
    New Contributor
    3 months ago

    Thanks, Fernando. I don't have much choice but to wait until they get back to me, whenever that is. I had never needed support from 1P before, so I assumed their response time was faster than it is. 

    • 1P_SimonH's avatar
      1P_SimonH
      Icon for Community Manager rankCommunity Manager
      2 months ago

      For anyone stumbling upon this thread in the future, we do respond to support tickets on the weekends :)

      chriszappa, it looks like you and a member of our team are in contact, so I'll let you keep the conversation going there!

      • chriszappa's avatar
        chriszappa
        New Contributor
        2 months ago

        Thank you, Simon. Support contacted me and helped me resolve my issues. I was impatient, but 1Password support is really great!