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chriszappa's avatar
chriszappa
New Contributor
3 months ago
Solved

Locked out of account. Recovery doesn't work. No answer from support.

Individual 1P user here. Changed my account password last night and was immediately kicked out of all logged in sessions on web, iPhone, Mac. Stupidly did not record my new password prior to changing...
1password.com
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ios
macos
  • chriszappa's avatar
    chriszappa
    2 months ago

    Thank you, Simon. Support contacted me and helped me resolve my issues. I was impatient, but 1Password support is really great! 

chriszappa's avatar
chriszappa
New Contributor
3 months ago

Thanks, Fernando. I don't have much choice but to wait until they get back to me, whenever that is. I had never needed support from 1P before, so I assumed their response time was faster than it is. 

1P_SimonH's avatar
1P_SimonH
Icon for Community Manager rankCommunity Manager
2 months ago

For anyone stumbling upon this thread in the future, we do respond to support tickets on the weekends :)

chriszappa, it looks like you and a member of our team are in contact, so I'll let you keep the conversation going there!

  • chriszappa's avatar
    chriszappa
    New Contributor
    2 months ago

    Thank you, Simon. Support contacted me and helped me resolve my issues. I was impatient, but 1Password support is really great! 

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      2 months ago

      I'm glad that our support team was able to help! 

      -Dave

      • Grant22's avatar
        Grant22
        New Contributor
        2 months ago

        What was your resolution? I did the same thing and am waiting on an agent. Have my secret key but can’t remember my master password and I am freaking out!