Forum Discussion

chriszappa's avatar
chriszappa
New Contributor
4 months ago
Solved

Locked out of account. Recovery doesn't work. No answer from support.

Individual 1P user here. Changed my account password last night and was immediately kicked out of all logged in sessions on web, iPhone, Mac. Stupidly did not record my new password prior to changing...
1password.com
discussion
ios
macos
  • chriszappa's avatar
    chriszappa
    4 months ago

    Thank you, Simon. Support contacted me and helped me resolve my issues. I was impatient, but 1Password support is really great! 

1P_SimonH's avatar
1P_SimonH
Icon for Community Manager rankCommunity Manager
4 months ago

For anyone stumbling upon this thread in the future, we do respond to support tickets on the weekends :)

chriszappa, it looks like you and a member of our team are in contact, so I'll let you keep the conversation going there!

chriszappa's avatar
chriszappa
New Contributor
4 months ago

Thank you, Simon. Support contacted me and helped me resolve my issues. I was impatient, but 1Password support is really great! 

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 months ago

    I'm glad that our support team was able to help! 

    -Dave

    • Grant22's avatar
      Grant22
      New Contributor
      4 months ago

      What was your resolution? I did the same thing and am waiting on an agent. Have my secret key but can’t remember my master password and I am freaking out!

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        4 months ago

        Grant22​ 

        I'm sorry that you're running into a similar situation. I see that my colleague sent you an email earlier today, please respond to that email and continue the conversation there. Our team is standing by to help further if needed.

        -Dave