Forum Discussion

Andrew42's avatar
Andrew42
Super Contributor
2 years ago

Log-In Issues

I have had this problem for a while now. I unlock 1P in the browser and one of two things happen: 1. It unlocks and then relocks about 30 seconds later during which time it may be trying to log me ...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
2 years ago

Hello Andrew42. Thank you for writing in. I'm sorry about the issue you're running into with 1Password.

So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to mailto:support+forum@1Password.com.

With your email please include:

  • A link to this thread: https://1password.community/discussion/146013/
  • Your forum username: Andrew42
  • A diagnostics report and console log:
  • First, please recreate the issue you're experiencing.
  • Then save a console log for 1Password in the browser using the steps here -> https://support.1password.com/cs/extension-console-log/
  • Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> https://support.1password.com/diagnostics/
  • Attach both files to your email.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

I look forward to assisting you further.

-Evon